For FAQs sake

ORDERING & DELIVERY

Does Mattress Direct Shop have a physical store?

In a word; No. In three words; No Middle Men. That’s our promise, and because we have removed them we can save you up to 80% off the high street equivalent. This is because we operate an online-direct store, sourcing only the best mattresses from the best brands.

Can you explain the 30 Nights Trial?

When you order and pay for your mattress, we’ll ship it for free into your loving arms. You then try it out in your home for 30 nights (we do recommend getting up in between nights to stretch your legs, although we know this could be a challenge). If you don't fall in love with it within 30 nights, we'll eat our hats - then we'll give you a full refund. The tricky part of this is that you need to organize your own shipping which is a bummer so do read our Mattress Buying Guide before choosing your next sleep buddy. Even better, contact us for all kinds of good advice about buying a mattress. For more info on our return policy, click here.

Where do you source the mattresses?

We work with mattress brands within the EU who are well established and have been operating for at least 10 years. We work with brands such as Naturalex and Cosmos Bedding, leaders and innovators in mattress technology.

Seriously? A mattress in a box?

Yes, we are serious, and it’s not an air mattress either. We have a really cool machine that compresses your mattress, rolls it, then vacuum packs it. We then slide it into a kraft box and ship it for free to your doorstep.

How do I unpack my mattress?

Firstly, check the packaging to ensure you have received the correct item. If anything is missing or damaged let us know asap. Next, move the box into the room that you will be keeping the mattress e.g. your bedroom. Open up the box and slide the mattress out onto your mattress foundation. We recommend using a slatted bed base for all our mattresses. Roll it out and let the magic begin! It will expand before your very eyes and will be ready to sleep on within an hour or two. Although you can sleep on your new mattress immediately, you should allow 48 hours for it to expand to its original size.

Do you sell Gift Vouchers?

Yes, we sell vouchers for any amount, starting at €20 and upwards (no limit of course!).